1. Who we are

Salty Doors Pty Limited, trading as by carmont (ABN 63 641 814 084) (by carmont), is the supplier of the products sold on bycarmont.com.au and at our Sydney showroom. 18 Carrington Road, Randwick NSW 2031 hello@bycarmont.com In these terms, "we", "us" and "our" means by carmont. "You" and "your" means you, our customer or website visitor. By browsing this website or placing an order, you agree to these terms, along with our Privacy Policy, Shipping Policy and Returns Policy.

2. About our products

Our products are handwoven from polypropylene, a durable synthetic fibre known for its stain resistance and low maintenance. Because our products are handwoven, please note:

• Slight variation in colour, texture, weave and finish is normal between individual pieces and between production runs
• Sizes are subject to a tolerance of up to 3%
• Colour may vary between screens and devices, and product images are a guide rather than an exact representation
• Rugs may arrive folded or rolled and can take time to flatten. Creases and curling usually settle within a few days to a few weeks
• As with many materials, prolonged exposure to direct sunlight may cause subtle colour variation over time, and darker colours may experience some slight fading, while natural colours may change very subtly – this does not affect the overall quality, integrity and performance of the rugs

We do our best to describe and photograph our products accurately, but we do not warrant that descriptions or other content on this site are complete, current or error free. If you need clarification on any product, contact us before ordering.

3. Pricing

All prices are in Australian Dollars and include GST unless stated otherwise. Prices are correct at the time of publishing. Errors, omissions and currency movement can occur, so we reserve the right to correct pricing, change pricing without notice, and withdraw any product from sale. If we discover a pricing error after you have placed an order, we will contact you before dispatch and give you the option to proceed at the corrected price or cancel for a full refund.

4. Payment

We accept Shopify Payments. Payment by invoice is available to approved account holders only. We do not offer Afterpay or PayPal. Orders are not processed until payment has been received in full.

5. Order cancellations

In-stock orders. Cancellation requests must be sent to us in writing at hello@bycarmont.com within 24 hours of placing your order. Your order remains active until we confirm the cancellation in writing. After 24 hours, or once an order has been dispatched, it cannot be cancelled. If you no longer want the product, our Returns Policy applies. Custom and made-to-order products. Custom and made-to-order orders can be cancelled or amended within 24 hours of purchase. After 24 hours, production has been scheduled and the order cannot be cancelled, refunded or exchanged. Where we accept an amendment, we will confirm it in writing, and it may affect the price and the lead time. This applies to cancellations only. It does not affect your rights under the Australian Consumer Law if a product is faulty or not as described. Costs already incurred. Where we have already booked and paid for freight or other third party services for your order, and those costs cannot be recovered, we will deduct them from your refund. We will tell you the amount before processing the refund. We only deduct costs we have actually incurred.

Our right to cancel. We may cancel an order at our discretion, including where payment is declined, where we cannot reach you about your order, where there has been a breach of these terms, or where the product is no longer available. If we cancel your order, you will receive a full refund.

6. Delivery, risk and title

Risk in the products passes to you on delivery to the address you nominate at checkout. If you arrange your own carrier, or collect the products yourself, risk passes to you at the point of collection by the carrier or you (as the case may be). Title in the products remains with us until payment has been received in full. You are responsible for checking the number of cartons or rolls received on delivery. If anything appears damaged, note it on the delivery docket before signing and contact us straight away. Delivery timeframes, tracking and courier details are set out in our Shipping Policy.

7. Delivery access

Rugs are large and heavy items. Before placing an order, please make sure that:

• The product will fit into your lift, or can be carried up the stairs to your property
• Any lift booking required by your building has been made
• Any loading dock booking required has been made
• Someone will be available to receive the delivery

If a delivery cannot be completed because of the nature of the premises, insufficient access, incorrect access details, or because no one is available to receive it, you will be responsible for any additional freight costs we incur on redelivery or return.

8. Using your own carrier

We take care to pack our products to a high standard. If you collect your order yourself, or arrange your own carrier, you are responsible for inspecting the products at the point of collection and noting any issues on the delivery receipt at that time.

If damage occurs in transit with a carrier you have arranged, you will need to resolve the claim directly with that carrier. We are not able to assess or credit transit damage on shipments we did not arrange.

9. Returns

Our Returns Policy covers change of mind. Products must be unused and in their original condition and packaging. Full details, including the return window and the process, are set out in our Returns Policy. Returns and warranty are separate. The warranty in section 12 covers manufacturing faults and applies whether or not the returns window is still open.

10. Samples, ex-display and final sale items

Samples are supplied to help you assess colour and texture. Colour, pile and finish may vary slightly between a sample and a full-size product. Samples are non-refundable and are not covered by our warranty. Ex-display and showroom stock is sold as is. These products may show signs of handling, light wear or minor imperfections. Ex-display stock is not covered by our warranty, and product images are a guide only. Final sale items, including anything marked as sale, archive sale, or purchased during a promotional event, cannot be returned or exchanged and are not eligible for a refund or store credit. None of this affects your rights under the Australian Consumer Law if a product is faulty or not as described.

11. Care instructions

Care information for each product is published in our Care Guide at bycarmont.com.au/pages/care-guide, and is supplied with your order.

Following this guidance is a condition of our warranty. Where damage has been caused by cleaning, care or placement outside that guidance, it is not a manufacturing fault and is not covered.

12. Warranty against defects

This section is our warranty against defects. It is provided by Salty Doors Pty Limited, trading as by carmont (ABN 63 641 814 084), 18 Carrington Road, Randwick NSW 2031, hello@bycarmont.com.

What is covered

We warrant all by carmont products against manufacturing faults in materials and workmanship for 60 days from the date of delivery. Samples, ex-display and showroom stock are sold as is and are not covered by this warranty.

What is not covered

This warranty does not cover:

• Normal wear, including matting, flattening, shedding, pilling and pile reversal
• Fading or colour change from sunlight or environmental exposure
• Damage caused by misuse, accident, or improper installation
• Damage caused by cleaning products or cleaning methods we do not recommend
• Mould or mildew resulting from damp conditions
• Variation in colour, texture, weave or size within our stated tolerances
• Changes in appearance from foot traffic or vacuuming
• Products used in a commercial, hospitality or high traffic setting, unless we have confirmed in writing that the product is suitable for that use

Our products are handwoven, so slight variation between pieces and between production runs is normal. Natural variation is not a defect.

How to make a claim

Email hello@bycarmont.com with your order number and at least two clear photographs of the issue. We will review your claim and respond within 5 business days.

We may ask you to return the product so we can inspect it. Only products confirmed to have a manufacturing fault are eligible under this warranty. If we ask you to return a product for inspection and your claim is accepted, we will cover return freight. If we ask you to return a product for inspection and your claim is not accepted, you will be responsible for the return freight and for any freight costs we incur sending the product back to you. We only recover costs we have actually incurred, and we will tell you the amount before charging it.

What we will do

Where a manufacturing fault is confirmed:

• If the fault is minor, we will repair the product, replace it, or refund it. We will tell you which applies and why.
• If the fault is major, you can choose between a refund and a replacement.

A major failure is one where you would not have bought the product had you known about the problem, or the product is significantly different from its description, or it is unfit for its usual purpose, or it is unfit for a disclosed purpose and cannot easily be made fit within a reasonable time. The benefits given to you by this warranty are in addition to your rights and remedies under the Australian Consumer Law. Those rights are not limited to the warranty period set out above and may continue after this warranty has expired.

Trade and wholesale

This warranty applies to retail customers. Trade and wholesale accounts are covered by our Trade Terms, which may differ.

13. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or

replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. A major failure is one where you would not have bought the product had you known about the problem, or the product is significantly different from its description, or it is unfit for its usual purpose, or it is unfit for a disclosed purpose and cannot easily be made fit within a reasonable time. If a failure is major, you can choose between a refund and a replacement. If a failure is minor, we will repair the product, replace it, or refund it. We will tell you which applies and why. If you believe a product does not meet a consumer guarantee, contact us at hello@bycarmont.com. We will assess your claim and respond as soon as possible.

14. Commercial use

Our products are supplied for domestic use unless we have confirmed otherwise in writing at the time of sale. Our warranty does not apply to products installed in commercial, hospitality or high traffic public settings. If you are specifying for a commercial project, contact us before ordering so we can advise what is suitable.

15. Limitation of liability

Nothing in these terms limits or excludes your rights under the Australian Consumer Law. Subject to that, and to the extent permitted by law, our liability for any breach of these terms is limited, at our option, to replacing the product, resupplying the product, or refunding the price you paid for it. To the extent permitted by law, we are not liable for indirect or consequential loss, including loss of profit, loss of opportunity or loss of business, arising out of your use of this website or your purchase of our products. We are not responsible for damage caused by misuse, improper cleaning, or poor installation, for normal wear and tear, or for delays caused by third party couriers.

16. Circumstances outside our control

We are not liable for delay or failure to perform where it is caused by something outside our reasonable control. This includes freight and shipping delays, supplier or manufacturing delays, extreme weather, natural disaster, industrial action, and government restrictions. If a delay occurs, we will let you know as soon as we can and keep you updated on revised timing.

17. Your account

If you create an account, you are responsible for keeping your login details secure and for all activity that occurs under your account. Let us know immediately if you believe your account has been accessed without your permission. We may refuse service, close accounts, remove content or cancel orders at our discretion. If we cancel your order, you will receive a full refund.

18. Reviews, photos and content you share with us

You may submit reviews, comments, photographs and other content to us or to our social channels. Content you submit must be your own, must be accurate, and must not be unlawful, misleading, offensive, or in breach of anyone else's rights. By submitting content, you give us a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt and publish that content across our website, marketing materials and social channels, and to use the name you submit it under. You can ask us to stop using your content at any time by contacting us, and we will remove it from channels we control. We may remove or edit submitted content, but we are not obliged to review it. We are not responsible for content submitted by customers or third parties.

19. Intellectual property and use of this website

All content on this website, including product photography, product descriptions, designs, patterns, text, graphics, logos and the site layout, is owned by or licensed to by carmont and is protected by copyright and trade mark law. You may view and download content for your own personal, non-commercial use. You may not:

• Reproduce, republish or distribute our content for commercial purposes
• Copy, collect or extract our product listings, descriptions, images or pricing
• Use automated tools, robots, scrapers or data mining tools on this site
• Frame our site or any part of it within another website
• Use our name, logo or trade marks in meta tags, hidden text, or paid search advertising without our written permission
• Present our products as your own, or under another brand

You may link to our homepage, provided the link does not present by carmont or our products in a false, misleading or damaging way. Any unauthorised use ends the permission granted here. If you believe your work has been used on our site in a way that infringes your copyright, contact us at hello@bycarmont.com.

20. Third party links

Our website may link to other websites for your convenience. This does not mean we endorse them. We are not responsible for the content, products or practices of any linked site, and we recommend you review their terms and privacy policies before using them.

21. Privacy

We collect only the personal information we need to process your order and improve your experience. Full details are in our Privacy Policy.

22. Electronic communication

When you contact us or place an order, you are communicating with us electronically. You agree that we may communicate with you by email or through notices posted on this website, and that this satisfies any legal requirement for communication to be in writing.

23. Changes to these terms

We may update these terms from time to time. The current version will always be published on this page. Please check it before ordering. Your continued use of the website means you accept the terms as they stand at that time.

24. Whole agreement

These terms, together with our Privacy Policy, Shipping Policy and Returns Policy, make up the whole agreement between you and by carmont in relation to your use of this website and your purchase of our products. You acknowledge that you have not relied on any representation or statement that is not expressly set out in these terms or in written information provided by us, except to the extent that such reliance cannot be excluded under law.

25. Severability

If any part of these terms is found to be invalid or unenforceable in any state or territory, that part will not apply in that state or territory and will be treated as though it was never included. The rest of these terms continue to apply in full.

26. Governing law

These terms are governed by the laws of New South Wales, Australia. Any dispute will be dealt with by the courts of New South Wales.

27. Contact us

hello@bycarmont.com 18 Carrington Road, Randwick NSW 2031 bycarmont.com.au